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In a very competitive market, telecom operators, equipment suppliers, media, and service providers have to constantly adapt themselves to reach their strategic objectives: permanent innovation to propose products and services adapted to customers and markets, improve customer knowledge, opening up towards new distribution channels, optimizing process management, successfully complete mergers and acquisitions, and adapt swiftly to technological and regulatory standards. In addition, the digital explosion, the IP revolution, and the desktop/mobile convergence have profoundly changed this sector.
GFI Portugal has always helped the major national telecom operators to achieve their strategic goals, through its intervention in information systems, with experience and expertise in areas as critical and diverse as:
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CRM
Process and Revenue Assurance
Business Intelligence and Data Mining
Implementation of SOX controls
Billing Systems (Billing)
Mediation Systems
Rating Systems
Systems Commissioning
Processing Systems real-time payment
Web applications (Intra and Internet)
IVR Platforms
Integration Platforms
Security Analysis, Reporting and monitoring
Access Management
Service Desk
Helpdesk
Asset Management
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